Client Confidentiality

Trusted by founders, executives and private clients worldwide. Secure, professional and unequivocally confidential.

At Savoire, discretion is not a feature – it is foundational. Our executive support, business concierge and lifestyle services are built on trust, integrity and rigorous information handling. We recognise that our clients share highly sensitive personal and commercial information. Safeguarding that information is a core obligation and is embedded into how we operate, contract and deliver services.

This page sets out our approach to confidentiality in plain English. For legally binding terms, please refer to our Terms and Conditions and Privacy Policy.

COMMITMENT

Confidentiality underpins every Savoire engagement. We treat all information shared with us – personal, professional or commercial – as strictly confidential and handle it with the same care we would expect for our own private affairs.

Discretion

We operate with absolute discretion. Client matters are discussed strictly on a need‑to‑know basis and never disclosed casually, publicly or for marketing purposes. We do not reference client names, roles or circumstances without explicit prior consent.

Data Protection & GDPR

Savoire Solutions Ltd (trading as Savoire) is UK GDPR compliant and registered with the Information Commissioner’s Office (ICO). We act as a data controller for our own business operations and, where relevant, as a data processor when handling client data on their instructions.

We:

Process personal data lawfully, fairly and transparently
Collect only what is necessary to deliver agreed services
Use data solely for the purposes agreed with the client
Retain data only for as long as required
Respect all data subject rights under UK GDPR

Further detail is available in our Privacy Policy.

Non‑Disclosure & Third Parties

We do not sell, share or disclose client information to third parties without explicit authorisation, except where legally required. Where trusted suppliers or systems are used (for example, IT platforms or professional advisers), they are subject to appropriate confidentiality and data protection obligations.

All Savoire team members, contractors and associates are bound by confidentiality obligations aligned to this policy.

Responsibility & Accountability

Confidentiality is treated as a professional duty, not an administrative task. We maintain internal processes, policies and training to ensure discretion and compliance are consistently upheld. Any suspected data incident is handled promptly and in line with our legal obligations.

Information Security

We apply proportionate technical and organisational measures to protect client information, including:

Secure cloud‑based systems with controlled access
Strong authentication and password standards
Role‑based and least‑privilege access
Encrypted devices and secure file handling
Regular review of access and data retention

These measures are designed to protect against unauthorised access, loss or misuse of information.

Ongoing Assurance

Our commitment to confidentiality begins at first contact and continues throughout the relationship – and beyond its conclusion. Client trust is fundamental to Savoire, and we protect it at every stage of engagement.

For questions relating to confidentiality, data protection or information handling, please contact us directly. We are always happy to discuss specific requirements or assurances needed for your organisation.