PRIVATE OFFICE & OPERATIONAL SUPPORT FAQS

We deliver fractional operations, executive and virtual assistant services through a private-office model, including private office support and tailored travel and lifestyle management for founders, executives and private clients. This page answers common questions about how our private-office model works, who it is suited to, and how Savoire differs from transactional assistant services.

Savoire is not a volume-based assistant service. We work with a limited number of clients to provide calm, consistent operational support that integrates seamlessly into how you operate.

Our focus is on continuity, judgement and decision quality, not speed alone or ticket-based task completion.

Can't find what you're looking for

Tell us what you need and we’ll come back to you with next steps.

Prefer to call? +44 20 3576 2308

PRIVATE OFFICE and OPERATIONAL SUPPORT FAQS

These questions explain how Savoire operates as a private office partner, delivering fractional operations, executive and virtual assistant support. They cover fit, scope, ways of working and what clients can expect from long-term, responsibility-led support rather than task-based assistance.

Select a topic below or use search to find an answer.

How do you price your services?

We offer retainers for ongoing fractional operations, executive and virtual assistant support, alongside fixed or phase-based fees for defined projects. Travel, third-party costs and specialist vendors are passed through at cost, with prior approval.

What is your cancellation or rescheduling policy?

We aim to be flexible and fair. Specific cancellation and rescheduling terms are set out in your agreement and clearly summarised before work begins, so expectations are aligned from the outset.

How do you handle expenses and purchasing on our behalf?

We operate within agreed limits and approval workflows, retain receipts and logs, and reconcile against budgets. Purchases can be made using your corporate tools or via an agreed Savoire process, with clear, transparent reporting throughout.

What is the best way to contact Savoire?

Use the form on our Contact page or email us with a brief outline of your requirements. We respond promptly during UK business hours.

Do you retain information sent via the contact form?

We only collect what is required to respond to your enquiry and retain it for as long as necessary. Full details are set out in our Privacy Policy.

Accessibility and performance – what is your approach?

We aim for clean, fast pages with accessible markup, optimised images, descriptive alt text and clear heading structures. If you spot an issue, please let us know via the Contact page.

What is Savoire?

Savoire is an operations-led, private-office style service providing fractional operations, executive and virtual assistant support for people with complex lives and businesses. We sit between doing it yourself, hiring junior help or committing to full-time, delivering continuity, judgement and long-term responsibility from London to clients globally.

Who do you work with?

Founders, executives and private clients whose complexity outgrew transactional support but does not justify a full-time hire. We work with people who need ongoing operational responsibility, continuity and judgement alongside executive and virtual assistant support.

Where are you based and do you work remotely or on-site?

We are London-based and provide operational, executive and virtual assistant support remotely, hybrid or on-site as required. Many of our clients are international, and we align to your time zone, pace and operating rhythm.

How does onboarding work?

Discovery – clarify goals, complexity and responsibility areas.
Plan – agree scope, cadence, communications, access and governance.
Execution – deliver with documented processes and clear updates.
Continuity – long-term stability with the ability to scale support.

What are your typical response times?

Core hours are business days in UK time. For retained clients, urgent items are acknowledged promptly and triaged. Out-of-hours support can be arranged for travel, events and critical operations.

Which tools do you use and can you adopt ours?

We work comfortably with Microsoft 365 or SharePoint and Google Workspace, as well as Slack, Teams, Notion, Asana, Trello, Jira, and Xero or Sage. We adapt to your existing stack and standardise SOPs and templates for consistency.

Can you sign NDAs and supplier agreements?

Yes. We regularly operate under client NDAs, MSAs and DPAs. Our confidentiality approach is set out in our Client Confidentiality documentation.

What lifestyle support do you offer?

Restaurant and culture bookings, private appointments, personal shopping, home-move coordination, property and household administration, gifting, family logistics and discreet personal projects.

Do you arrange yacht charters or complex travel itineraries?

Yes – from Mediterranean yacht charters to multi-stop international travel. We manage moorings, transfers, provisioning, itineraries and contingency planning, coordinating with trusted partners where appropriate.

Can you support executive travel end-to-end?

Absolutely – routing, visas, insurance, hotels, meetings on the move, dietary notes, ground transport, crisis rerouting and real-time communications. We maintain clean records for expenses and reconciliation.

Do you manage corporate and private events?

Yes – venue sourcing, suppliers, budgets, production schedules, guest communications and on-site coordination. Concise run-sheets and risk registers are standard.

What does your travel pack or event pack include?

All confirmations, tickets, contacts, maps, timings and contingencies in one tidy PDF, plus calendar holds and wallet files where supported. Event packs also include a run-sheet, roles and supplier contacts.

Do you publish client names in case studies?

No. All case studies are anonymised and edited to protect client confidentiality while still demonstrating outcomes and approach.

Will you create a bespoke case study for our board or investors?

Yes. We can produce an anonymised one-pager or deck aligned to your audience and objectives.

What services do you cover day-to-day?

Fractional operations, executive and virtual assistant support, including diary and inbox management, governance and board support, vendor and supplier management, operations coordination, finance support (Xero or Sage), projects and transitions, travel and lifestyle support.

Can you handle sensitive or time-critical projects?

Yes – from crisis management and complex travel to governance improvements, GDPR readiness, joint-venture setups and move management.

Do you provide ad-hoc support or retainer only?

We offer both, but most clients work with us on retainer for continuity and operational responsibility. Ad-hoc projects are available where clearly defined and scoped.

What do you mean by “IT and Systems Enablement”?

IT and Systems Enablement is practical systems design and adoption for real teams. We configure M365 or SharePoint and Google Workspace, set clear permissions, standardise SOPs and templates, add light automation, and train your people so work flows securely and consistently.

Can you help with GDPR and data protection readiness?

Yes – we map data flows, define lawful bases, tighten access and retention, implement incident procedures, and align documentation such as Privacy Policies, Records of Processing and DPAs. We can also coordinate with your legal counsel.

Do you support governance and board reporting improvements?

We clarify decision rights, streamline board papers and packs, standardise reporting cadences, and embed compliance rhythms across regions and functions.

Do you assist with joint ventures or corporate structuring projects?

We coordinate JV documentation, due diligence, executive calendars, stakeholder communications, data-room hygiene and programme plans, working alongside your advisors.

Can you handle crisis management support?

Yes – we establish communication channels, owners, actions and time-boxes, maintain incident logs, manage dependencies and coordinate logistics so leaders can focus on decisions.

How do you protect sensitive information?

We operate on a need-to-know basis using least-privilege access, secure cloud platforms and strong device hygiene including disk encryption, MFA and patching. We also operate under NDAs and document handling guidelines.

Which security tools do you use?

Password management with Dashlane, endpoint protection and malware scanning, VPNs for secure networks and secure cloud backups. We align with your corporate controls where required.

Are you GDPR compliant and registered with the ICO?

Yes. Our processes align with UK GDPR and PECR. Our Privacy Policy explains what we collect, why, how long we retain it, your rights and how to contact us. We maintain records to support compliance.

Do we need a Data Processing Addendum (DPA)?

If we act as a processor of your personal data, a DPA is recommended to meet UK GDPR Article 28 requirements. If we act as a controller for certain activities, our Privacy Policy and contract terms apply. Roles are clarified during onboarding.

Does the DPA need to be on the website?

Not necessarily. It can be a standalone agreement executed alongside your contract. Some organisations publish a public DPA; others keep it offline and share it on request. We support either approach.