IT Service Savings Case Study

This IT services savings case study shows how unchecked contracts drive rising costs, unused licences and automatic renewals – and how a structured approach to IT contract optimisation restored visibility, control and long-term technology cost control at executive level.

Challenge

Rising costs and limited transparency

Terminal had expanded organically over time, resulting in IT service contracts and licence entitlements that no longer reflected actual usage or business priorities.

Spend was fragmented across multiple renewal cycles, limiting technology cost control. Service levels varied, while costs continued to rise without corresponding improvements in performance or resilience.

Without a consolidated commercial view, leadership lacked the leverage required for effective IT contract optimisation, increasing the risk of inefficiencies being locked into future renewals.

APPROACH

Create leverage then lock in control

Established full visibility across IT contracts, renewals and technology spend to enable effective technology cost control. Benchmarked licence usage against entitlements to support data-led IT contract optimisation and service credit recovery

Established full visibility across contracts, renewals and technology spend

Benchmarked licence usage against entitlements and service credits

Rationalised services and consolidated vendors under single oversight

Renegotiated contracts to reset commercial leverage

Aligned ongoing services to business-critical priorities

Outcome

Recurring savings with better oversight

Through structured IT contract optimisation, contracts were simplified, billing aligned to actual usage and supplier relationships rationalised – delivering sustained technology cost control and restoring executive oversight across renewals and recurring spend.

Run-rate reduction (YoY)

- 0 %

Unused licences removed

Vendors consolidated