Terms and Conditions

Last updated: 1 December 2025

Acceptance: You do not need to sign these Terms and Conditions. By using our website, engaging our services, or instructing us to begin work, you agree to them. If you do not agree, do not use our website or services. These Terms apply to business and professional clients only. Consumer clients will be subject to separate consumer-compliant terms confirmed at the point of engagement.

Precedence: These Terms sit alongside our Privacy Policy and Client Confidentiality Policy. If there is any inconsistency: (a) the Privacy Policy (and the Data Processing Addendum incorporated by reference or agreed in writing) prevails for personal data; (b) the Confidentiality Policy prevails for confidentiality; and (c) otherwise, these Terms apply.

1. Services

Savoire provides executive assistance, business concierge, luxury travel and events, and consultancy services. Specific terms for an engagement may be set out in an agreement between us and the Client.

2. Business Use

Our services are provided primarily to businesses and professional clients. Private clients may also engage us under separate terms, and we will confirm the applicable terms at the point of engagement.

3. Ordering and Changes

For practical questions about how we work in day-to-day scenarios, you may also find our FAQ page helpful.

Work begins when you approve a SOW or proposal (email is sufficient). We may decline requests that are unlawful, unsafe, or outside our capabilities. Changes to scope or assumptions may require a change order and adjusted fees/timing.

4. Fees and Payment

- Fees are as set out in the relevant SOW or proposal.

Invoices are payable within 14 days unless stated otherwise.

We may require a deposit or retainer before commencing work.

You will reimburse all approved third-party expenses at cost (or with any agreed handling fee).

We may suspend services for overdue invoices, and any suspension will extend delivery timelines proportionately.

We may charge interest on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate, together with reasonable recovery costs.

No right of set-off or deduction applies.

5. Cancellations and Supplier Terms

Where we book third-party suppliers (e.g. airlines, hotels, venues), their terms govern cancellations and refunds. Our fees for time already spent and any non-recoverable costs remain payable.

6. Client Responsibilities

Provide accurate information, timely approvals and instructions.

Ensure you have rights to all materials you supply to us.

Do not send card details, banking credentials or passwords via insecure means; use an agreed secure method.

Do not submit unlawful, offensive or infringing materials.

7. Subcontracting and Non-Solicitation

We may use vetted subcontractors and remain responsible for their work. You agree not to solicit or engage any Savoire staff or subcontractor who worked on your account for 12 months after services end, without our written consent. If breached, you agree to pay a fee representing a genuine pre-estimate of our loss, being 30% of the individual’s annualised remuneration at the time of engagement or £20,000, whichever is greater.

8. Intellectual Property

We retain ownership of all background intellectual property, know-how, methodologies, templates, and tools used in providing the services. Subject to full payment, we grant you a non-exclusive, worldwide, non-transferable licence to use the deliverables for your internal business purposes. Your pre-existing materials and any third-party content remain owned by their respective owners and are subject to the applicable licence terms.

9. Confidentiality

We handle all client information in line with our Client Confidentiality Policy and applicable law.

10. Data Protection

Each party is an independent controller unless a SOW states otherwise, in which case our Data Processing Addendum applies. See our Privacy Policy for details of how we process personal data.

11. Limitation of Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Otherwise:

We are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill, data or anticipated savings.

Our total liability in any 12-month period is capped at 100% of the fees you paid for the services giving rise to the claim.

12. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (including outages, strikes, epidemics, war or supplier failures). If such an event continues for more than four weeks, either party may terminate on one week’s written notice. Force majeure does not excuse payment obligations for services already provided or expenses incurred.

13. Termination

Either party may terminate for convenience with 30 days’ written notice, unless a SOW states otherwise. Either may terminate for material breach not remedied within 14 days, or for insolvency. On termination, all unpaid fees and expenses become due. Where services are provided on a retainer basis, fees remain payable for the full notice period whether or not services are utilised. We may retain work product until paid in full.

14. Compliance

Each party shall comply with all applicable laws, including anti-bribery, anti-slavery and export controls. We do not provide regulated legal, tax, financial or medical advice, and will not facilitate unlawful or unsafe requests.

15. General

Notices: Valid if sent by email to your nominated contact and to info@savoire.co.uk; deemed received next business day. Either party may update its notice details by written notice.

Assignment: You may not assign rights without consent. We may assign to a group company or purchaser of our business.

Third-party rights: No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement: These Terms plus any SOW form the entire agreement, replacing all prior discussions (except for fraud).

Governing law: These Terms are governed by the laws of England and Wales; disputes are subject to its exclusive courts.